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Pullmantur Experience

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You are the reason to exist, and we want to provide an unforgettable experience, so you can enjoy exciting and unique moments that will never disappear.

We want you to be comfortable from start to finish, that you enjoy the best service, provided by our crew of people who understand you, just have fun and relax. All this accompanied by world’s best gastronomy, with leading brands to live a world of sensations.

We welcome you with are Pullmantur smile , full of kindness, love and empathy, and with those little details that make a difference, that will wake you up with a smile on your face, making you feel at home.

 

Your language. Our way of doing things

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We all like to be in places where we feel comfortable and at home. That is why it is always better to travel with friends, even if you don´t know them yet. And because it seems essential that you feel comfortable on your vacation, our service on board and our activities and performances are all in Spanish.

In Pullmantur, Spanish language is much more than the official language on board: it´s our philosophy, our way of doing things. It´s fun our way, with our customs and schedules. Not only do we share a language, but we share a way of living and having fun.

Traveling with Pullmantur is feeling at home in the middle of the sea.

Welcome aboard, welcome home!

 

Great environment and fun for all at all times

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At PULLMANTUR we strive to provide everyone with great environment and fun.

To accomplish this, interaction between our crew and our passengers is key, which in turn creates a fun, relaxing and unique environment.

You may enjoy your time as a family or on your own. We have prepared a plan that combines family fun and unique moments for you and your significant other.

Fun for the little ones at the Guppy Club (kids 3 to 6 years of age) and the The Guppys (kids 7 to 11), cared for by our top professionals and where every day a series of activities is prepared for them.

Grownups will have a unique experience with parties, sports, amazing tours, shows and many surprises. There will always be a table available for you or a refreshing pool to make new friends. If you prefer to relax at your own pace, you will always find a nice spot.

Come and enjoy a wonderful experience full of fun for everyone and a great environment.

 

Smiles and Games

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Fun for the little ones. Every stage of being a child comes with its needs. At the Guppy Club (ages 3 to 6) and The Guppys (ages 7 to 11), supervised by professionals; the little ones may have fun while learning at the same time while parents relax on board with all the tranquility of knowing that their kids are being well taken care of. Every day activities are scheduled like workshops, face-painting, costumes, contests, mini-clubs, kid shows and much more.

We get teenagers. We know that they need their own space for fun, that’s why we have created the Teen’s Club (ages 12 to 17). A program specially designed so that they enjoy the cruise their way, with different activities like Teens´Disco, C.S.I. team intrigue games, themed shows and lots more.

 

Life on board

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Casino

There’s no reason for you to not have your favorite games while you enjoy your PULLMANTUR Cruise. It does not matter that you don’t know how to play Black Jack, or how exactly Poker is played, we will teach you.  Take a chance, feel the thrill of seeing a lot of cash and winning it. You may start with American Roulette, it is easy and fun!

We also have slot machines, video poker, match-play and live sports gambling. Recreational games are also available for the younger ones. Come and try your luck at PULLMANTUR’s casino.

Gastronomy

To have a great cruise experience, you must have great food. Anyone knows that quality ingredients are the most important elements in a great meal, and that is what we do at PULMANTUR; we select the best chefs to cook on board.

It all starts with breakfast, where you may choose from a wide variety of possibilities that range from a traditional breakfast to the most demanding continental breakfast ever. This will definitely give you all the energy you need if you are taking one of our day tours.

Next, the food enjoyed at the buffet or at the a la carte restaurant. We know this is one of the most important times of the day for you and this is why you´ll always be served by the same waiter and assistant. There’s nothing like the peace of mind that comes out of knowing that who serves you knows what you like and satisfies you without realizing they are doing so.

Haute Cuisine at Sea

At the end of the day, we would like to bring you more than dinner. This is the time to share your day’s experiences and there is no better way to do that than enjoying dishes prepared with all the attention and finesse such an important moment deserves. You may join us for dinner starting at 19:30 hrs. In a perfect schedule for having the entire family together at the dinner table and be able to enjoy the evening’s activities or you may also make your reservations for 21:45 hrs. if you wish to do so, to enjoy an evening in good company.

You may also enjoy our buffet service in a relaxed, no hurries type of environment and in a flexible schedule from 19:30 hrs. to 22:00 hrs. Spaniard gastronomy is the base for our meals and menus. Feeling at home when eating is one of the most appreciated values by our passengers.

There is always the possibility to reserve a table at our WU Restaurant Fusion & Bar Lounge (on the Empress and Sovereign cruises) to enjoy a delightful menu of dishes and wine for a real good price.

If you need a specific diet, all you would need to do is let us know at the time you make your reservation and let the maître know. We will serve you with the same enthusiasm.

*Dinner schedules indicated above may vary. However, on board personnel will let you know ahead of time.

Premium Services

To make your cruise with us even more pleasant, PULLMANTUR offers a series of options for you to enjoy:

  1. Wu Fusion Restaurant (exclusive to our Empress and Sovereign cruises)
  2. Premium drink service
  3. Ocean Spa, hairdressing, beauty and wellness center
  4. Duty Free stores
  5. Shore excursions
  6. Internet and wi-fi on designated areas
  7. 24 hour room service
  8. Baby-sitting service
  9. Dry cleaning service
  10. Phone calls or land messages
  11. Medical services

Wu Restaurant Fusion & Lounge Bar is designed with an exclusive environment where you may enjoy amazing cocktails and taste the most exotic oriental dishes, skilfully combined with traditional European cuisine. All of this, spiced with the best lounge music, to make your evening an unforgettable one.

The cocktail menu at Wu Bar Lounge is so extensive that you may find a combination that seems completely made for you. Or perhaps you would want to venture and try a different cocktail every time.

After discovering a world of new sensations over at the Wu Bar Lounge, why not venture even further and try something new at the WU Restaurant Fusion? We will take you through the heart of Asia with our flavorful dishes from India, Indonesia, Thailand, Japan, China and the Philippines. Enjoy your trip even more; expand your horizons in Wu Restaurant Fusion & Lounge Bar. We have created all of this for you so, enjoy it!

Ocean Spa

No more excuses. Our on board Ocean Spa is only a few steps from your cabin so you may come every single day and complete a treatment for stress, tension or just the mere pleasure of beauty and your well-being. You may choose from exfoliating, hydrating, relaxing, revitalizing and other treatments that appeal to your needs.

Duty Free Shopping

The commercial zone on board of a PULLMANTUR cruise deserves a shopping trip.  Our Duty Free stores offer all sorts of brand names at incredible prices. You will find here that watch that you always wanted to have, your favorite perfume, you will fall in love with that ring and those earrings or that shirt that fits you so well.

This is a great opportunity to purchase everything tax free.

Tours

All the great services offered to you by PULLMANTUR on board, can also be found outside our cruises. This makes all tours and activities associated with our cruise have the same quality of service that PULLMANTUR is well known for.

If you choose to purchase tours outside PULLMANTUR, you may do so without a problem. Our only request is that should any delay occur due to traffic, breakdowns or any other motive; you bear in mind that our departure time from port will remain the same. In such an eventuality you must assume all the extras you may incur into such as hotel, transfer to the next port, etc.

Pullmantur offers online booking service for your cruise trips.

 

Pullmantur Cruises 01

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Boda Raquel y David en el Sovereign, “Te Queremos Casar”

MasterCruise España

 

 

 

BEFORE BOARDING

Objects not allowed on board?
Not allowed to board objects that generate heat or produce flames as irons, electric stoves, candles, incense or any other object that may cause a fire. The curling tongs and hair dryers are allowed. There is not allowed to board weapons, explosives or any other object that represents a risk to people or property. Such items will be confiscated by security personnel boat and take appropriate action. Possession of items such as dive knives must be reported to ship personnel at the time of shipment. Such items are allowed on board, but will be guarded by security personnel of the boat when not in use on land.
Do I need any visa to visit St Petersburg with the Baltic Capitals itinerary?
Our staff on board will negotiate with the Russian immigration authorities all the documents needed to go ashore without the need of an individual visa, if a Pullmantur excursion is contracted. When you contract an excursion, a collective visa will be made without any additional cost to the contracted price of the tour. However, if you want to visit St. Petersburg on your own, we recommend you to negotiate with the Russian consulate the necessary documents to acquire your individual visa before the departure.
Can anyone contact me on board?
Yes, you can find all our ship telephones in the web www.dialaship.com.
Can I travel being pregnant?
Given that the boat is not equipped for assisting in pregnancies and births no reservations are accepted from passengers who, on the trip finalisation date, are in their 24th week of pregnancy, or who are at a more advanced stage of their pregnancy.
What is the age to be considered baby or child?
Babies: from 0 to 2 years old. Children: from 2 to 16 years old.
What is the minimum age to travel?
It is not possible to travel babys who aren´t completed six months in the date of embarkation.
Can I travel with Pullmantur if I have a disability?
Yes, there are some cabins and areas adapted for disabled people.
Should I bring any towel?
It is not necessary, Pullmantur offers you bath and pool towels that you will find in your cabin at your arrival.
How many bags can I take on board?
It depends on the route you take. If the aerial is included, the suitcase weight is determined by the airline.
What is the language on board?
Spanish is spoken in all Pullmantur ships, although the crew speaks several languages such as English, French and Portuguese.

ON BOARD

How can I pay on board?
The passenger can decide whether to pay in cash (200 euros per person) or by credit card (VISA, MASTERCARD AND AMEX), where we will charge all the expenses you make onboard.
What to do with my luggage at the arrival?
When you arrive at the port, the Pullmantur staff will receive your luggage and will transfer it to your cabin, where you will find it, usually two hours after boarding. Remember to identify your luggage and carry personally all your medicines, jewellery and valuable objects.
How to dress on board?
Many people believe that in the cruises they have to be always impeccably dressed, but as always you decide. The gala dinner is an special occasion, so ladies can wear an evening dress and gentlemen a jacket and tie. You can also dress more casually; the only exception is that you cannot wear swimming costumes/trunks neither shorts in the dining room after 7 p.m. Sport shoes are very suitable for excursions.
Do I need some money on board?
It is not necessary. During the cruise, to avoid having to carry cash or cards, we will provide you an identification card which you can also use to pay all the extras on board.
Are there any doctors on board?
Yes, you will always find a doctor on board and nurses who will attend you during the office hours or at anytime you need emergency. The boat is equipped with the most common medicines, clinical material and emergency surgical items. The medical service is not included in the prices. Do not forget to bring the medications you regularly use..
Should I pay tips on board?
In all ships, and as a general rule, passengers pay service and administration fees amounting 72€ per person.
Is there a laundry service on board?
Our ships are prepared to make you feel like at home, you will find a laundry list along with a bag in your cabin. Your clothes will be returned to your cabin the next day. The same-day delivery is possible paying an extra charge.
Is there nursery service and activities for children on the cruises?
There are activities for children over 3 years old: There is Baby Sitter service with and extra charge depending on the availability for children over 3 years old, request for it at the reception of the ship. Within hours of Guppy Club and The Guppys the parents will be able to make excursions leaving their children on board, after finishing the opening hours in Guppy Club and The Guppys will be charged a babysitter in case of the parents are not on board. For children under 2 years does not exist Baby Sitter service.
Can I smoke on board?
There are restrictions in public areas and cabins in all ships, but you can always find a space clearly marked and authorized for that.
Can I make purchases on board?
In our stores you will find a wide selection of duty free articles (tax free). The shops will open when the ship is navigating and you can acquire a great variety of gifts, clothes, perfumes, jewelry, watches, leather goods and much more.
Is there any casino in the ships?
In all Pullmantur ships you will find a casino where you can try if you are lucky playing traditional games like Blackjack, the American Roulette, Poker and a wide variety of recreational machines. Our professionals will make your stay at the casino is fun and enjoyable. Those of our passengers who are new in this area can receive free tuition during the cruise.
Is there room service available in the cabin?
The meals service in your cabin is available 24 hours a day. You can choose from a wide variety of salads, sandwiches and desserts or what you want for a price indicated in the room service menu.
Is Internet available onboard?
In all ships will be able to access an area for the use of the Internet with different rates.

CRUISES – MEALS AND DRINKS

Is there a special menu for people with special diets such as celiac, diabetic, salt-free food, kosher food…?
Yes, they only have to specify it when they make the reservations. They will be informed upon their arrival on the ship. If you request kosher food, it should be noted that the petition should be 6 weeks in advance to the cruise departure, because we have not these products on board and must be applied in advance.
Is there room service available in the cabin?
The meals service in your cabin is available 24 hours a day with excellent prices. You can choose from a wide variety of salads, sandwiches, and desserts or whatever you want for a price indicated in the room service menu.
Can I bring drinks on board on embarkation day?
Each passenger may board with a maximum of 2 bottles of wine or champagne up to750 ml each. Embarking with any other kind of drink or liquor is not allowed.
Is there a fee for corkage?
If a passenger wants to drink from a bottle of wine or champagne, which was brought at embarkation, in of the ship’s public spaces such as restaurants and / or bars, a corkage fee of 9€ must be paid.
Can I buy alcoholic beverages in ports or duty-free shops?
Any alcoholic beverage purchased in ports or duty-free shops will be guarded by the crew and returned on the last day of the cruise.
Is there a minibar in the cabins?
The minibar service is only available in the SUITE cabins for passengers who have contracted an All Inclusive option.